Our Reviews

Sharing The Love

What customers love best about pet holidays with us

Dog jumping joyfully: an illustration taken from our logo of a white dog with a body border of cheerful colours, jmping from left to right, a very happy dog Dog jumping joyfully: an illustration taken from our logo of a white dog with a body border of cheerful colours, jmping from left to right, a very happy dog Cat jumping playfully: an illustration taken from our logo of a white cat with a body border of cheerful colours, jumping from left to right and full of joy Cat jumping playfully: an illustration taken from our logo of a white cat with a body border of cheerful colours, jumping from left to right and full of joy

Jump down to read some of our reviews from:

Facebook Reviews

Facebook Reviews 2023

First Time Using a Pet Hotel

First time using a pet hotel for us and willow, she seemed to enjoy her stay, it was nice to know she was being kept safe, we only did a day and a night as a trial to see if we and willow were comfortable with it and safe to say we both are and she will return, the place looks amazing and is very well organized 100% recommend.

Michelle Leare Spencer, 6 October 2023 on Facebook
Willow, dog contentedly sleeping on sofa
He Always Looked So Happy

I was very concerned about leaving Bailey, as he is an elderly lab, 12 years old. But I needn’t have worried. He was so well looked after and cared for by the lovely staff at Gentian Hill.

We loved seeing the videos they posted and he always looked so happy.

It’s wonderful to have him home, but I wouldn’t hesitate to use Gentian Hill again if we need to.

Thank you all so much 🤗

Black labrador wearing a huge 12th birthday badge on his collar
Emma Ford, Plymouth, 24 September 2023 on Facebook
Wonderfully Looked After

Our beautiful 4 girls have spent 4 nights being wonderfully looked after, their first time staying away from their home without us. We were exceptionally nervous and fretting. Seeing videos of waggy tails were a absolute delight as we know very well, if they were in the slightest bit unhappy, those tails wouldn't wagg but they had ears up and tails almost wagging off, even our nervous one was taking cuddles freely (which was a shock, shows how happy she was there) they all seemed so relaxed. They came home with full tummies and no sulking at all. Thankyou so much to you all for taking such fantastic care of them. We feel very comfortable and confident they will be happy coming back 🐾⭐️🩷

Louise Emma Everson, 25 August 2023 on Facebook
Forever Holiday Home

Picked up Bailey and Dottie today after a 2 week stay they absolutely loved it, both come home perfect, just tired 😴 🤣 Baileys a very nervous dog but you definitely wouldn’t think so by the videos and how happy they have been. I loved seeing the videos of them while away, so nice to see them happy and out running in their fields.

Definitely found their forever holiday home would not use anyone else, highly recommend Gentian Hill Pet Hotel, nothing was to much trouble from medications to fussy eaters, I noticed Dottie was limping from a previous injury in a video and within a few minutes of me asking if they can give her some of her painkillers (not needed daily only when needed) they replied and sorted her out, which was amazing 😊.

Thank you team Gentian for looking after Bailey and Dottie so well 😊

Karen Phillips, Plymouth, 10 August 2023 on Facebook
He Had the Best Time

Just picked my buddy boy up from a weeks stay. He slept all the way home and is still snoozing now. This is unusual for my bouncy energetic boy 😂💙. So it’s clear to see he had the best time. Staff are lovely 🥰 and a beautiful place. We have now found our forever holiday home for buddy 💙 daily updates with videos and messages which was so nice. Thank you

Helen Strachan, Plymouth, 26 May 2023 on Facebook
Cat lying on grass at home
1,000% Recommend these Lovely People

I was scared stiff as never put my wierd but lovely saphie in kennels .I thought I'd constantly worry .

she loved her trial stay so thought I'd be OK whilst 2 weeks away .

honestly I can't wish for better care .

I love the videos they make my day ..she looks happy even giving the saphie spa treatment .

I would 1000 percent recommend these lovely people .

I will be booking again without any worries .Thankyou Gentian Hill team xx

Mel Luana Rawding, Plymouth, 25 May 2023 on Facebook
Highly Recommend

I was so worried about putting Honey into kennels from a previous experience but you put my mind at ease right from the beginning.

Honey had the best time with you all.

Loved the videos and pictures you posted of her having fun!

You’ve tired her out😂

Thank you so much, would highly recommend to anyone looking for somewhere to board their beloved pets 🥰❤️

Absolutely First Class Pet Hotel

Absolutely first class pet hotel! Lovely, caring staff who really take their time with every pet and make sure they are happy and comfortable.

The cattery is spotless, with lots of home comforts as well as fun toys etc for the cats to play with, outside views and fresh air help keep them from feeling trapped, especially for those who are used to going outside a lot.

I felt at ease knowing that Kimi was in good hands while I was away, he will definitely be returning later this year 😻

Thank you so much 🖤

Black cat sleeping peacefully
Lorna Stace, Ivybridge, 13 April 2023 on Facebook
High Standards

Very professional and clean pet hotel with high standards.

Our husky clearly enjoyed her stay as we could see from the video and photos.

Khloe will 100% be returning to Gentian Hill

Husky running on grass towards the camera
Charlie Doll, 27 January 2023 on Facebook

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Facebook Reviews 2022

By Far, Head and Shoulders Above

Gentian is fantastic for us and our fur baby Lily.

We have used other “Pet Hotels”/ Kennels but Gentian is by far head and shoulders above them. The staff are fantastic, they have a real love and enthusiasm for their boarders.

In the past when we have collected Lily from other kennels she has come home quite smelly and makes us itchy, not with Gentian.

I know there are some negative comments about strict collection and drop off times. But, We totally understand this, it allows the staff to manage the process quickly and efficiency so they can then get back to the boarders for their leg stretch etc.

We would not use anyone else now. Thank you Gentian.

Chris Large, 25 November 2022 on Facebook
Very Excited to See the Staff

would highly recommend Gentian Hill my dogs have been here a few times they have always been very accommodating. my female is very nervous and I have no issues with her going she gets very excited to see the staff. I know that both my dogs are in very safe hands

Sarah Brooks, 26 September 2022 on Facebook
So Well Looked After

Just picked our cat scarlet up and she has been so well looked after.

they have given her medication as needed, posted videos of her getting some TLC and kept me updated about her.

We will take our pets now where else.

Brilliant !

Marie Banagan, 11 August 2022 on Facebook
Extremely Good Care

This was Gillys (dog) first experience with a kennels and us being nervous was an understatement. shes a very nervous dog who takes a long time to build any trust and i can tell Gential hill has taken extremely good care of her. constant updates with videos and pictures allowed us to see how she was and i could tell they managed to build some trust with each other. The facilities were spotless, even with many other dogs being there at the time. I couldnt recomend these people highly enough and will definitely be returning! They also looked after our cat Gigi at the same time and hes the same cute little spoilt furball that we left him he definitely enjoyed his time there too!.

Benjamin Lemon Curdy, 16 July 2022 on Facebook
Relaxed and Happy

Everything! My previous dog loved it and I have a very anxious young dog now and they always spend time settling him and discussing things with us so I know he will be ok when we leave. Just collected him and he’s very relaxed and happy so I know he has been looked after well.

Attention to Each Dog is Fantastic

my 3 boys stayed for 2 weeks and had a great time they came home so happy and shattered from all the playing 😀

the ladies are all lovely and the attention to each dog is fantastic, would 100% recommend to anyone, home from home 🏡.

Thankyou made my holiday completely stress free knowing the boys were being very well looked after and safe xx

She Loves It Here

I’ve been taking my border collie Misty here for many years.

She loves it here, clean, comfortable and lovely big garden to play in 🐶👍

I would never take her anywhere else.

Thank you to Jane, Caroline and Zoe from Misty and I.

I also love the videos and piccies 😊🐶🐶

Nothing Is Too Much Trouble

I have been using Gentian Hill for over 15 years always been happy with the TLC my dogs have and continue to enjoy in their care. I would not trust my dog with anyone else nothing is too much trouble they will endeavour to meet your dogs needs as requested . Their only problem is they are so excellent you need to book ahead to Guarantee a place which says it all for me. Thank you Gentian for making my holidays stress free with the knowledge they are safe in your care .

Safe and Happy

We leave our Yorkshire Terrier/Shitzu type cross, Gaby, at Gentian Hill whenever we go away. We know she is absolutely fine and very well looked after, she’s safe and happy there. It enables us to relax knowing she will get as many cuddles there as she would at home. The videos posted are brilliant too, like a modern day postcard from your dog 😂 🐶 Thanks Gentian 😊❤️

Dog being stroked
Lisa Bicknell McCarthy, 6 July 2022 on Facebook
Boarding Our 5 Cats Here

As pet owners who has never left any of our cats before, we were very nervous. The staff at Gentian were exceptionally friendly and no question was too much for them! We visited once before choosing to board our 5 cats here, we would not have chosen anything else. They were amazing with all of our cats who are very different! We even have a couple of cats with mild disabilities and this did not phase them 1 bit! Gentian is beautifully well presented and super clean and we loved the fact that it was 'out of the way' of main roads. If we need to board again we will 100% be choosing Gentian for piece of mind and quality of care. The price was really good also - we were applied discounts as we had more than 1 cat and value for money was fabulous (we would have paid much more for the piece if mind that Gentian offered us) Thankyou once again
- Sheila, Heather, Gremlin, Phoebus, Fergal, Oonagh and Marble.

Great Team, Thank You All

Our 3 spanish rescue dogs first time at Gentian. Highly recommend, Zoe was great when we dropped them off and helped to ease my mind at leaving them as 2 are incredibly nervous, but we saw a couple of videos and had nothing to worry about.

Great team thank you all,
lots of licks from Rimu, Hopper and Skip

3 dogs sunbathing in their back garden at home
Carly Nairn, Newton Abbot, 29 May 2022 on Facebook
Really Enjoyed Her Holiday

Just wanted to say a huge thank you to all the staff and owners of Gentian Hill pet Hotel 🙂 I picked Tilly up today after a 12 night stay there whilst we was on holiday I was very emotional leaving her but felt at ease straight away and knew she was in good hands,

I loved getting little clip videos and pictures on the page every now and then it made me feel better being away from her and knowing she was being cared for and was happy ❤️ I find them affordable and reasonable priced In comparison to other boarders I looked at. It was also nice to have a free settling day stay for Tilly to know I was dropping and picking her up.

I picked her up today and she was happy It took me 15 mins in the car park for her to want to come with me 🤣 she must of really enjoyed her holiday 🙂 Thank you soo much for looking after our girl, would 100% recommend ❤️

dog lying on sofa at home, looking happy

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Google Reviews

Google Reviews 2023

Wonderful, Caring

What a wonderful caring establishment to leave your dog ! It's like putting your dog in the hilton

Ian Graham, October 2023 on Google
I Wouldn't Take Him Anywhere Else

The best place to leave my sweet little cat Zephyr . He loves coming here and gets loved and looked after . He has stayed three times now and I wouldn’t take him anywhere else.

Natalie Harris, September 2023 on Google

Looked after him brilliant 👏 he's looks happy …

Daren Jones, September 2023 on Google
I Would Love Him to Come Back Here

This is the first time I’ve left my 1 year old pug Hugo, we went away for two weeks, I was nervous about leaving him and worried about him the whole time, seeing his little face when we picked him up and seen him so happy took any doubt away, you could see how much he was cared for, when we go away again, I would love him to come back here , thank you so much for looking after him.

Samantha Fisher, September 2023 on Google
Always Very Pleased

Always very pleased with the service and attention. Really do a great job looking after our dog when she goes to stay!

Mark Sims, July 2023 on Google
Such Good Care

Thank you Elliott for taking such good care of my Rotties Otis and Olive 🙏🏻 …

Jayne Mounsey, July 2023 on Google
Peace of Mind

Thank you Gentian, you helped us at a very stressful time when u really didn't have to.And you gave me peace of mind knowing my Frank and George would be well cared for.

Mark Canham, June 2023 on Google
Best Kennels Around

Best kennels around by far, have used them for years

Jason Green, June 2023 on Google
The Highest Standard

Put my dog in he was looked after to the highest standard wd recommend them to anyone we have always put our dogs in there

Margaret Carr, June 2023 on Google
Dogs Have Fun Staying Here

Staff were really brilliant with our nervous rescue dog. Her medicines were all administered perfectly, along with a little something to make them palatable! The video and photos taken during her stay showed us that Tiggy was very relaxed and her usual bouncy self. Staff are exceptionally helpful and caring, and the kennels are kept to a very high standard of cleanliness. Dogs have fun staying here.

Louise Fisher, April 2023 on Google
This Is the Place To Go

If you want above average accommodation for your dog or cat, this is the place to go. Slightly more expensive than some, but you get what what you pay for and well worth that little extra. Our cat has spent several " holidays " here and has always been very contented when I pick him up! Would highly recommend.

Donald Palin, April 2023 on Google

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Google Reviews 2022

Nice People

Clean. Tidy nice people. Good videos of your pet playing

John O, November 2022 on Google
Beautiful Setting

Left our dog with them for a couple of nights. She seemed to love it. The staff were friendly and even helped facilitate getting our dog to our wedding by liaising with our dog escort. It’s also such a beautiful setting and is kept very clean from what I saw. Very good prices too.

Sam Treverthan, 2022 on Google
Very Happy

Our two dogs and our cat seem to be very happy at Gentian. Our golden retriever is a bit of a handful but the staff know just how to treat him and our cat simply disappears into the little igloo as soon as he goes into the cattery. I can highly recommend Gentian Hill for both cats and dogs.

We Could Not Be Happier

1st time are 16 Yr old dog had been here. He seemed happy enough. They looked after his needs and we could not be happier. Friendly and welcoming environment.

Happy Fur Babies!

Colin & Daisy’s first stay at Gentian…..Colin being a very nervous dog & leaving him concerned me somewhat. However, given Jane’s feedback over the phone & pics posted whilst they were there, I was soon reassured both were happy fur babies! Many thanks to all at Gentian Pet Hotel for the professional & caring service given to Colin & Daisy during their stay. See you again soon xx

Simply the Best!

Alfie has stayed with Gentian Hill 3 times now. He loves it. The staff really get to know your dog. Simply the best!!!!

Linda Willimot, 2022 on Google
She'll Be Back!

'A' stayed here for a long weekend. We liked the video update. She had previously been in for a taster day and seemed happy to go back in when we dropped her off. She'll be back!

Love Coming Here

Our dogs love coming here because they know they will be well cared for. Just watch the videos on their Facebook page to see how contented the dogs are.

Absolutely Fantastic

Amazing place and the staff are absolutely fantastic, our dog just runs in without even a glance back, don't think you can get a better recommendation than that.

So Impressed

Excellent kind staff & very caring towards owners & dogs. Very clean place. So impressed.


Awesome beautiful place trust my dogs with these ladies they care they are well looked after and enjoy their stay


Highly recommend. Very lovely people fantastic with your pets.

Outstanding, Individual Care

Outstanding, individual care from people who enjoyed our dog. He had a great time, thank you!

Andrew Nicholls, 2022 on Google

Lovely, looked after our Tess really well. Lovely friendly team Thank you so much xx

Really Care

Great kennels. Really care for the dogs.

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Google Reviews 2021

Professional & Attentive

Being a born worrier I was really nervous about leaving my boys whilst away on holiday but I really needn't have been.

Every member of staff was professional and attentive from start to finish. All questions answered fully, were able to bring pets own blankets and toys and attention to detail on feeding patterns, meds or the like is second to none.

My boys obviously love it here and make excited yelps when dropping off and greeting Caroline. Also the getting to know and trial day is amazing and provides that extra reassurance for you that your pet is being loved and cared for and they are happy being there.
Would not hesitate to recommend or use again.


Clean and very professional. Its clear to see the animals are the top priority. And it's the first kennels I've ever been too that did not smell doggy or of dirt


The only place we would ever send our pets. Incredible team, friendly, animal focused. Can't praise them enough, always recommend to others.

Above & Beyond

Staff go above and beyond to take care of my dogs (one of them not being the easiest). Lovely grounds, very clean, great communication and my dogs come home very happy.

Genuinely Care

First time using the Cattery & it certainly won’t be the last. Super warm welcome & the team genuinely care about the animals! Highly recommended 😀😀 …

Great Kennels

Great kennels. Exc customer service. I always use Gentian Hill Pet Hotel.

Lovely, Warm, Safe

Have been using these kennels for 8 yrs now such a lovely warm and safe place for any pet highly recommended and wouldn't use anyone else

Robert Fobbester, 2021 on Google
Caring, Lovely Place

Caring lovely place

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Google Reviews 2020

Friendly and Knowledgeable

Love these kennels. Staff are very friendly and knowledgeable. The layout inside and out looks perfect. Staff put up pic's n vids of your dog on their fb page which gave us peace of mind and we could tell by Claudes body language that he felt relaxed. Will definitely be using them again 👍🏾🐕👌

Peace of Mind

Knowing our dog gets well looked after, leaves us with peace of mind.

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Google Reviews 2019

Love It There

My dogs seemed to love it there. The kennel employees were great at posting pics and vids on Facebook so you can check up on your little fur babies. X

Brilliant Kennels

Brilliant Kennels. My dog is well looked after. Clean and welcoming.

Exellent Staff

Excellent staff, and really care for my dog when he is there.

Always Willing to Help

Good price, flexible staff always willing to help

Robert Fobbester, 2019 on Google
My Dog

Wouldn't of left my dog with anybody else.

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Google Reviews 2018

Always Excellent

Always excellent service .staff brilliant with our dogs.

Excellent Service

Excellent service and one very happy dog. Thank you.

Highly Recommend

Brilliant staff. Nice kenells.would highly recommend.

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Google Reviews 2017

I'm Happy

Both my dogs love this kennels and I'm happy to leave them there.

Michelle Pointer, 2017 on Google

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BoardingKennels.org Reviews

Excellent Care for My Dog Means Peace of Mind for Me

I would highly recommend Gentian Hill Boarding kennels. I looked at many kennels in my area and can honestly say this one is the best. My dogs are treated kindly by Jane and her staff.

My dogs are always happy and confident when I take them and pick them up. The kennels are clean and warm and they have their own indoor and outdoor space. It is good to have the peace of mind that while I am away my dogs are happy and well cared for.

Happy Boarders

I have used Gentian kennels for several years. My two border collies, Scampi and Chips have always been taken great care of, they pull me into the office when I arrive and they look happy and relaxed when I collect them.

One is a very nervous dog and the other has arthritis, both are treated with kindness and affection. They share a large pen and it is clean because they are allowed to use a large grass play area regularly for toilets and exercise. I would recommend Gentian highly.

Best Kennel

My dog has stayed at various locations over the years and now approaching 16yrs, this is the best he has ever come home from. He has been there twice now and has always been relaxed on collection.

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Gentian Hill Pet Hotel
Hareston Road
Devon PL8 2DL